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Is Your Client Allergic To Lash Extensions?

Updated: Oct 30, 2023

Don’t apply lash extensions to clients that are allergic or show signs of irritation.

It is possible for a client to develop an allergy over time. They may be an ideal candidate for years and then suddenly begin showing signs of irritation.

We must never apply extensions to a client who shows any sign of irritation. As a professional lash artist, you are responsible for your client's well-being. If your client is showing signs of a negative reaction, it is incredibly irresponsible to continue the treatment. Not only is this unethical, but there is a huge liability risk as well.

Here are the steps to take at the first sign that your client may be irritated by the treatment that you offer.

1. Stop applying eyelash extensions.

2. Remove the lash extensions using a remover gel or cream (provided the client's skin is not overly irritated, raw, or compromised).

3. If the client's skin is irritated or compromised in any way, remove her extensions using the banana peel technique.

4. Cleanse the eyes and eye area with lash shampoo (again, provided the client's skin is not overly irritated, raw, or compromised) and rinse thoroughly. This will help wash away any VOCs settled on their skin.

5. Advise your client to visit her doctor or ophthalmologist as soon as possible.

If your client asks to continue with eyelash extension services, have them visit their doctor to have a proper allergy test. It is possible that their reaction is to something that can be removed from the treatment without affecting the safety or integrity of the eyelash extension service.

Sometimes, your client could be reacting to your chemical disinfectants, the lash shampoo, or the under-eye, gel pads. If this is the case then you can modify her appointment to avoid using the product she is reacting to. If she is, in fact allergic to an element that cannot be removed, such as our adhesive, then you must stop applying eyelash extensions to the client.

Please do not let anyone tell you that it is acceptable for you to recommend medications or apply medicated creams to help reduce the symptoms. This is diabolically irresponsible. It is not your place to diagnose, prescribe, administer, or suggest treatments to your clients. You are not a doctor. You are not a pharmacist. The liability that comes with making recommendations that you're not qualified to recommend is immeasurable. Do not risk losing your entire business trying to keep one client who is clearly not an ideal client for the treatment that you offer. Never!

Disclaimer: This blog is intended for informational purposes and is not intended to replace formal business advice, financial advice, government regulations, or any other form of legal advice.

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